Terms of Service

OrderMerge is operated by AppEcho Labs LLC ("we", "us", or "our").

1. Acceptance of Terms

By installing and using the OrderMerge app (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please uninstall the Service.

2. Description of Service

OrderMerge is a Shopify Application that detects potential duplicate orders based on customer data and acts on your orders in your Shopify store. Depending on your plan and settings, the Service:

• Automatically adds tags to duplicate orders, places fulfillment holds on the newest duplicate, and adds a note for your warehouse. Holds are on by default for new installs; you can turn holds and notes off in Settings.
• Refunds the shipping charge on a duplicate order when you confirm the refund.
• On the Merge plan, creates a new merged order from a duplicate group when you merge it, or automatically when you turn on auto-merge rules (after a 7-day dry run). The original orders are held, tagged and noted, not edited or cancelled, and a merge can be undone until the merged order ships.

The Service never cancels your customers' original orders and does not change inventory. You are responsible for reviewing flagged orders and for the fulfillment, refund and shipping decisions you make, including releasing holds the Service placed.

3. Billing and Subscriptions

The Service offers a free plan and paid plans billed on a subscription basis ("Subscription"). Paid plans are billed in advance on a recurring basis, monthly or yearly depending on the plan and billing period you choose, through Shopify's billing system, and charges appear on your Shopify invoice. Billing is handled directly by Shopify. We do not process payments or store credit card information. Refunds are processed at our sole discretion, in accordance with Shopify's billing policies.

4. Limitation of Liability

Specifically, we are not liable for:

• Errors in shipping decisions made based on the Service's alerts.
• Failure to detect a duplicate order due to API downtime or data inconsistencies.
• Any costs associated with return shipping or customer support interactions.

5. Disclaimer of Warranties

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will function uninterrupted, secure, or available at any particular time or location.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions.

7. Contact Information

Questions about the Terms of Service should be sent to us at: