How to use OrderMerge
Short guides with real screenshots from a test store, from install to your first held order. Each one says which plan it needs.
- Get started with OrderMergeInstall OrderMerge, check the two settings that matter, and see what happens when the first duplicate order arrives.FreeProtect4 min
- Hold duplicate orders before your 3PL ships themHow the OrderMerge fulfillment hold works, what your 3PL sees, and how to release a held order.Protect3 min
- How OrderMerge matches duplicate ordersThe four match signals, how guest checkouts with a new email still get caught, and what the reason line tells you.FreeProtect4 min
- Review a duplicate groupRelease the hold, mark it not a duplicate, refund the extra shipping, or mark it shipped together, from the order page or the group page.FreeProtect3 min
- Ship duplicate orders togetherTell your warehouse which orders go in one box with the SHIP WITH note and a combined packing slip for the group.Protect3 min
- Find duplicates in orders you already haveUse the Find duplicates bulk action on the Shopify Orders list, and the Duplicates page to see every group in one place.FreeProtect2 min
- Skip subscriptions, wholesale and POS ordersSet the exclusion rules that keep renewals, tagged orders, chosen sales channels and in-store sales out of your duplicate list.FreeProtect2 min
- Likely accidental orders and promo abuseHow OrderMerge labels an identical double checkout, and flags a second use of a limit-one code or product.FreeProtect3 min
- Track the shipping money you saveHow the savings counter works, where to set your label cost, and how to refund a duplicate shipping charge.FreeProtect2 min
- Merge duplicate orders into oneOn the Merge plan, turn a duplicate group into one order to ship, undo it before it ships, or let auto-merge handle high-confidence groups.Merge4 min
- Automate with Shopify FlowUse the Duplicate order detected trigger and the Release OrderMerge hold action to route duplicates your way.Protect3 min
Looking for something else? Email support@ordermerge.app.